During phlebotomy training, what is stressed regarding patient interaction?

The emphasis on communication and consent during phlebotomy training is crucial because effective interaction with patients fosters trust and comfort, which are essential for a positive patient experience. Good communication helps to explain the procedure clearly, alleviating any anxiety the patient may feel and ensuring they understand what to expect. Additionally, obtaining consent is a legal and ethical requirement that protects both the patient and the phlebotomist. It ensures the patient is aware of the procedure, understands its purpose, and agrees to participate, which is fundamental in promoting patient autonomy and safety. This approach ultimately leads to better cooperation from the patient, contributing to smoother procedures and improved outcomes.